Shopping for someone else but not sure what to give them? Give them the gift of choice with a POUCHI gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
"I’m extremely happy with my Pouchi bags. I have three already. The bags are solid and of good quality as you would expect from products with such a price tag. Even after years of regular use I can’t find wear or tear on my Pouchi bags. One of the Pouchi bags I have is the Victoria Silver which has silver details and is made of black leather. The leather has a subtle hexagon pattern which give the pouch an extra touch. There is more than enough space in the bag for my Ipad mini, wallet, phone and extras. It has three large pockets of which two with zipper and three small pockets (phone format) of which one with zipper. If you’re a mom like I am you know that you can never have too much room and pockets in your bag. I’ll wear my Victoria Silver to all kind of occasions whether it’s a formal event of my employer or during the day while shopping. It’s very light and easy to carry with me. I can recommend this bag to everyone and in particular women who don’t have the time to switch bags every time they go out."
Laila Tapessur
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"Prachtige bril, elegant en stijlvol!"
Sigrid Romeo
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"Pouchi, an elegant and beautiful bag made for each and every woman. You feel the love and care of the designer. She made it with love to love it.. so how could you deny such a precious lovely bag. The quality is Excellent. I love both my bags. Get yours to feel the love and joy.. Just Pouchi."
Malinie Kaersenhout
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"Ik ben dol op mijn tasjes, ik kan niet meer zonder. Ik heb 3 kleine tasjes en 1 grote. Ze zijn uniek. Ik heb de weekend tas nieuwe collectie al gezien.
Die is prachtigggggg dat wordt mijn volgende aankoop."
Carmen van Bemmel
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"Very innovative, creative and amazing brand! Pouchi uses the highest quality and their service level is perfect. As a luxury bag freak of famous brands, Pouchi is definitely worth having in your collection."
Chanella van Bemmel
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"Love my multifunctional bag! Very good quality!"
Erinke Minnebo
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"As a proud owner of 4 different POUCHI bags in 3 different colours I got addicted! It had all the things I look for: Quality, Exclusivity and Functionality! Hope there is more to come…."
Ingard Alisoeprapto
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"They ogled me from a distance for a while but I already had 3 pairs. Once they went into the sale I could not resist them anymore. I placed the order and a package was delivered to my house after three days. I opened it in anticipation and there they were. POUCHI SUNNIES… have now become my favourite sunglasses."
Sharda Tapessur
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"Bought my pouchi bag in 2012. Still in love with my pouchi!"
Senia
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"Stylish and really good quality, I love my new POUCHI bag!"
Cassie Floch
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"I believe everything is thought through very well, from design up to package. I purchased it last week and I am using it daily since then. I just need to put necessary belonging in there and I shouldn’t take more or less than needed. Pouchi meet my requirement: right size, nice design that makes me feel beautiful, and multifunction: cross sling, hip bag and pouch that I can use for work, party or while going out with my kids. Thank you for such a great design and I am looking forward to your new collection Loves, Eva."
Eva Lam
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Return / Refund Policy
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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@pouchi.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pouchi.com and send your item to: POUCHI, Ferdinand Bolstraat 333, 1072 LH Amsterdam, The Netherlands.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: POUCHI, Ferdinand Bolstraat 333, 1072 LH Amsterdam, The Netherlands.
In store return
To return your product in our flagshipstore, please make an appointment via info@pouchi.com
Our flagshipstore is based in Hotel Okura Amsterdam, Ferdinand Bolstraat 333, 1072 LH Amsterdam, The Netherlands.
Parking at the hotel is available at €6 per hour.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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