Every brand comes with a price tag, POUCHI comes with a statement

Frequently Asked Questions

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    Will I receive an order confirmation?

    You will receive an order confirmation email once your order has been received.

    Can I cancel my order?

    Once an order is submitted we are unable to change or cancel the order.

    Wat are the return policies?

    Items can be returned for a full refund in the original form of payment within 30 days of the delivery date.

    We will accept the return of items that are in new, unused condition, not be washed and all tags must be attached.

    Upon receipt of returned goods, POUCHI reserves the right to deny refund if the merchandise does not meet return policy requirements.

     

    Please send your returns to:

    POUCHI WEBSITE RETURNS
    Reigersbos 89C
    1106 AR, Amsterdam
    The Netherlands

    Does my order include VAT?

    All prices displayed at our web store are VAT inclusive.

    Which credit cards does pouchi.com accept?

    pouchi.com accepts the following credit cards for online purchases:

    • iDEAL
    • Visa
    • MasterCard
    • PayPal
    • Bancontact

    indexwij-accepteren-ook-visa-en-mastercard paypal-logo  bancontact-600x478

    pouchi.com does not accept checks, cash or money orders.

    What do I do if my item arrives damaged?

    We will gladly replace or take back that item for a full refund at our expense. POUCHI will provide a pre-paid shipping label to expedite the return. To receive your shipping label and arrange to replace your product, please contact POUCHI Customer Service by email at info@pouchi.com.

    What are the shipping methods for online orders in the Netherlands and worldwide?

    Delivery to the Netherlands

    Free shipping in the Netherlands.

    POUCHI offer up to 3 shipping methods for online orders in the Netherlands: (1) Free Delivery, (2) Standard Delivery and (3) Express Delivery.

     

    Delivery to the Netherlands
    Shipping Type
    Cost €
    Delivery Times*
    Free Delivery
    Free
    3-5 Business Days
    Standard Delivery
    € 6,95
    2-3 Business Days**
    Express Delivery
    € 24,45
    1-2 Business Days**

    *Saturdays, Sundays and public holidays are not considered Business Days.

    **Orders must be placed before 12pm CET. Orders placed after 12pm CET will ship on the next business day.

     

    Delivery Worldwide

    POUCHI offer 1 shipping method for online orders worldwide: Standard Delivery.

     

    Delivery Worldwide
    Shipping Type
    Zone
    Cost €
    Delivery Times****
    Standard Delivery
    EUR1 *
    EUR2 **
    WORLD ***
    € 9,31
    € 11,97
    € 18,62
    4-6 Business Days *****

    *EUR1: Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, France,

    (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican city), Luxembourg, Austria,

    Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and the Channel Islands), Sweden.

    **EUR2: all other countries in Europe (excl. Russia).

    ***WORLD: the rest of the countries (incl. Russia).

    **** Saturdays, Sundays and public holidays are not considered Business Days.

    *****Orders must be placed before 12pm CET. Orders placed after 12pm CET will ship on the next business day.

     

    What do I do if I have a question about my order?

    If you have additional questions about your order, please contact POUCHI Customer Service by email at info@pouchi.com. We are available Monday through Friday, 09:00 – 18:00.