Items can be returned for a full refund in the original form of payment within 30 days of the delivery date.
We will accept the return of items that are in new, unused condition, not be washed and all tags must be attached.
Upon receipt of returned goods, POUCHI reserves the right to deny refund if the merchandise does not meet return policy requirements.
Please send your returns to:
POUCHI WEBSITE RETURNS
1106 AR, Amsterdam
SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly replace or take back that item for a full refund at our expense. POUCHI will provide a pre-paid shipping label to expedite the return. To receive your shipping label and arrange to replace your product, please contact POUCHI Customer Service by email at [email protected].
We will process your refund within approximately 30 days of receiving your merchandise and we will send you an email confirmation once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account.